asterisk users - Jun 2017 - Upgraded server crashes on voicemail storage

Hi all,

I'm upgrading to Asterisk 13.14.0 x86_64.  During my beta testing, I've
discovered that my server crashes as soon as I leave a voicemail message. 
I'm using odbc voicemail storage as well as mysql dynamic configuration.

I'm using unixODBC 2.3.2-r2 with myodbc 5.2.7-r1

I suspect that the odbc drivers are the problem.  Is ther an alternative drive
that I should be using?

Failing that, any other ideas?

Thanks in advance.

-- 
Mike Diehl

On Tuesday 06 June 2017 17:54:59 Mike Diehl wrote:
> Hi all,
> 
> I'm upgrading to Asterisk 13.14.0 x86_64.  During my beta testing,
I've
> discovered that my server crashes as soon as I leave a voicemail message. 
> I'm using odbc voicemail storage as well as mysql dynamic
configuration.
> 
> I'm using unixODBC 2.3.2-r2 with myodbc 5.2.7-r1
> 
> I suspect that the odbc drivers are the problem.  Is ther an alternative
> drive that I should be using?
> 
> Failing that, any other ideas?
Give us more details of what you mean by "crashes".

What happens, what do you get in the Asterisk logs, what do you get in syslog, 
what state is the machine in afterwards, is there a kernel panic, what 
information leads you to suspect the ODBC drivers...?

Also, what have you upgraded from, what machine specs are you running on, 
what's the dialplan section dealing with leaving voicemail...?


The more info you give us, the more likely it is we can suggest something 
useful.


Antony.

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This email was created using 100% recycled electrons.

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me.

Thank you for your time.  I've put my replies to your questions in-line,
below.


On Wednesday, June 07, 2017 10:19:41 AM Antony Stone
wrote:
> On Tuesday 06 June 2017 17:54:59 Mike Diehl wrote:
> 
> > Hi all,
> > 
> > I'm upgrading to Asterisk 13.14.0 x86_64.  During my beta testing,
I've
> > discovered that my server crashes as soon as I leave a voicemail
message.
> > I'm using odbc voicemail storage as well as mysql dynamic
configuration.
> > 
> > I'm using unixODBC 2.3.2-r2 with myodbc 5.2.7-r1
> > 
> > I suspect that the odbc drivers are the problem.  Is ther an
alternative
> > drive that I should be using?
> > 
> > Failing that, any other ideas?
> 
> Give us more details of what you mean by "crashes".
My remote console gets disconnected from the Asterisk server, waits a few
seconds,
reconnects and shows me the start-up log.  It's just like if you told
asterisk to
restart now.

> What happens, what do you get in the Asterisk logs, what do you get in
syslog,
> what state is the machine in afterwards, is there a kernel panic, what 
> information leads you to suspect the ODBC drivers...?
What I see in the log is:

===============================================================[Jun  7 14:23:58]
VERBOSE[11347][C-00000001] app_dial.c: Everyone is busy/congested at this time
(1:0/0/1)
[Jun  7 14:23:58] VERBOSE[11347][C-00000001] res_agi.c: magic_switch.pl:
--------------------------- jmd (CHANUNAVAIL)
[Jun  7 14:23:58] VERBOSE[11347][C-00000001] res_agi.c: AGI Script Executing
Application: (voicemail) Options: (1505903xxxx at default,su)
[Jun  7 14:23:58] VERBOSE[11347][C-00000001] file.c:
<SIP/FFFF548xxxxx-1-00000000> Playing
'/var/spool/asterisk/voicemail/default/15059035700/unavail.slin'
(language 'en')
[Jun  7 14:24:08] VERBOSE[11347][C-00000001] file.c:
<SIP/FFFF548xxxxx-1-00000000> Playing 'beep.ulaw' (language
'en')
[Jun  7 14:24:09] VERBOSE[11347][C-00000001] app_voicemail.c: Recording the
message
[Jun  7 14:24:09] VERBOSE[11347][C-00000001] app.c: x=0, open writing: 
/var/spool/asterisk/voicemail/default/15059035700/tmp/x8hgQD format: wav,
0x7d380013d750
[Jun  7 14:24:12] VERBOSE[11347][C-00000001] app.c: User ended message by
pressing #
[Jun  7 14:24:12] VERBOSE[11347][C-00000001] file.c:
<SIP/FFFF548xxxxx-1-00000000> Playing 'auth-thankyou.ulaw'
(language 'en')
[Jun  7 14:24:13] VERBOSE[11347][C-00000001] config.c: Parsing
'/var/spool/asterisk/voicemail/default/15059035700/INBOX/msg0004.txt':
Found

+++ CRASH! +++

[Jun  7 14:24:15] Asterisk 13.14.0 built by root @ voip11 on a x86_64 running
Linux on 2017-06-06 21:26:05 UTC
[Jun  7 14:24:15] VERBOSE[11362] config.c: Parsing
'/etc/asterisk/logger.conf': Found
===============================================================
I am thinking it's the odbc driver because I believe the server was stable
before
I rebuilt it with odbc voicemail storage support; it had been using the file
system
for storage.  I'm in the process of migrating all of my servers to database
storage.


> Also, what have you upgraded from, what machine specs are you running on, 
> what's the dialplan section dealing with leaving voicemail...?
The ONLY thing I changed from the previous configuration was to convert to odbc
voicemail
storage.
> The more info you give us, the more likely it is we can suggest something 
> useful.
Ya, I understand; I was just tired... and frustrated.  Thanks again for your
time.


-- 
Mike Diehl                                
Diehlnet Communications, LLC.     
Sales: (800) 254-6105               
Support: (505) 903-5700                 
Fax: (505) 903-5701