asterisk users - Oct 2009 - IMAP voicemail using subfolders fails.

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I am running 1.6.0.15 and am trying to get IMAP storage working.   I
have had no trouble doing so, except that I wish to create a subfolder
in my account for voicemail, such that I have:

#voicemail/
   INBOX
   Old
   Family
   Friends
   Work

I can set IMAPFOLDER=#voicemail.INBOX in voicemail.conf and successfully
get voicemail to work as expected.   Messages appear in INBOX and are
deleted if removed from the phone.  If, however, I attempt to "change
folders" with option 2, I get the following error:

file.c:950 ast_streamfile: Unable to open vm-#voicemail.INBOX (format
0x4 (ulaw)): No such file or directory

Clearly, app_voicemail is looking for vm-INBOX and is building the
voicemail prompt file name based upon the voicemail folder.  I attempted
to symlink vm-INBOX.gsm to vm-vm-#voicemail.INBOX.gsm but that didn't
help, either.

I have tried using the combination of:

IMAPPARENTFOLDER=#voicemail
IMAPFOLDER=INBOX

but in this case the VM system can't find the messages and the voicemail
app simply dies.  So that isn't the right incantation.

Surely, it's possible to do what I'm looking to do, isn't it?   So
my
questions are: "How do I configure app_voicemail to use IMAP
subfolders?" and "I have used '/' as the delimter as well as
the '.'
character.  Am I using the wrong one and if so, what is the correct one?"

TIA,

Barry
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On Mon, 2009-10-19 at 17:29 -0400, Barry L. Kline wrote:
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> 
> I am running 1.6.0.15 and am trying to get IMAP storage working.   I
> have had no trouble doing so, except that I wish to create a subfolder
> in my account for voicemail, such that I have:
> 
> #voicemail/
>    INBOX
>    Old
>    Family
>    Friends
>    Work
> 
> I can set IMAPFOLDER=#voicemail.INBOX in voicemail.conf and successfully
> get voicemail to work as expected.   Messages appear in INBOX and are
> deleted if removed from the phone.  If, however, I attempt to "change
> folders" with option 2, I get the following error:
> 
> file.c:950 ast_streamfile: Unable to open vm-#voicemail.INBOX (format
> 0x4 (ulaw)): No such file or directory
> 
> Clearly, app_voicemail is looking for vm-INBOX and is building the
> voicemail prompt file name based upon the voicemail folder.  I attempted
> to symlink vm-INBOX.gsm to vm-vm-#voicemail.INBOX.gsm but that didn't
> help, either.
> 
> I have tried using the combination of:
> 
> IMAPPARENTFOLDER=#voicemail
> IMAPFOLDER=INBOX
> 
> but in this case the VM system can't find the messages and the
voicemail
> app simply dies.  So that isn't the right incantation.
> 
> Surely, it's possible to do what I'm looking to do, isn't it?  
So my
> questions are: "How do I configure app_voicemail to use IMAP
> subfolders?" and "I have used '/' as the delimter as well
as the '.'
> character.  Am I using the wrong one and if so, what is the correct
one?"
<snip>
I can't help you directly but I can share my experience with folders.  I
intentionally did not set up the folder structure in IMAP as recommended
in the documentation.  To my pleasant surprise, when the folders were
needed (e.g., a user moves a voice mail via the voicemail application to
"friends", etc.), they were created on the fly, i.e., Asterisk created
them within the IMAP folder system.  I am using 1.6.1.6 with Zimbra as
the backend - John
-- 
John A. Sullivan III
Open Source Development Corporation
+1 207-985-7880
jsullivan at opensourcedevel.com

http://www.spiritualoutreach.com
Making Christianity intelligible to secular society

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Barry L. Kline wrote:

I know that it is bad form to reply to yourself, but here is the current
state of affairs:
> file.c:950 ast_streamfile: Unable to open vm-#voicemail.INBOX (format
> 0x4 (ulaw)): No such file or directory
I'm thinking this is a bug.   I just changed the delimiter to '/'
and
then the file that * attempted to open was vm-#voicemail/INBOX.  I
created a subdirectory vm-#voicemail and linked vm-INBOX.gsm to
vm-#voicemail/INBOX.gsm and now I get my proper prompt for changing folders.

Either I'm attempting to do something funky with my configuration or the
code needs to look for vm-INBOX.gsm regardless.  Any suggestions?

Barry
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----- "Kevin P. Fleming" <kpfleming at digium.com> wrote:

| Barry L. Kline wrote:
| 
| > I'm thinking this is a bug.   I just changed the delimiter to
'/'
| and
| > then the file that * attempted to open was vm-#voicemail/INBOX.  I
| > created a subdirectory vm-#voicemail and linked vm-INBOX.gsm to
| > vm-#voicemail/INBOX.gsm and now I get my proper prompt for changing
| folders.
| > 
| > Either I'm attempting to do something funky with my configuration or
| the
| > code needs to look for vm-INBOX.gsm regardless.  Any suggestions?
| 
| That's a bug; the IMAP folder prefix should not be used in
| construction
| of prompt names to be played back. Please open an issue on
| issues.asterisk.org reporting this problem (and while you are there,
| also mention that the 'imapfolder' configuration option is not
| documented in voicemail.conf.sample, and that the usage of
| imapfolder/imapparentfolder is confusing and should be clarified).
| Thanks!
| 
| -- 
| Kevin P. Fleming
| Digium, Inc. | Director of Software Technologies
| 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
| skype: kpfleming | jabber: kpfleming at digium.com
| Check us out at www.digium.com & www.asterisk.org
| 
| _______________________________________________
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Would it be feasible to add an argument to the individual VM mailbox to override
the default imapfolder ?

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