PBX: Asterisk 1.4 Phones: PSTN phone connected to TDM400 X-Ten Lite Polycom 430 Scenario Polycom 430 = User1 User2 calls User1(Polycom 430) asks to be transfered to User3 User1 does an attended transfer using the trnsfr button on the polycom User2 is placed in music-on-hold User3s phone rings. (So far so good Right?) User3 picks up the phone to answer User2 only to find that he is talking to User1 User2 is stuck in music-on-hold. FOREVER! The other two phones work exactly as they should using the # key Using the # key on the Polycom only allow the dialing of 1 number before Alice announces That there is no such extension. HELP!!!! Thanks in advance Jim -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070503/30118216/attachment.htm
Jim, What happens in your first senario is an attended transfer, after User1 and 3 have initiadted their call, User1 should press transfer again to complete the transfer. At which point User1 will be disconnected and Users 2 & 3 will talk. The second issue is the limit of digits and is likely due to a very short timeout in features.conf, check the entry transferdigittimeout. On 5/3/07, Jim Suber <jimsuber@bellsouth.net> wrote:> > PBX: > > Asterisk 1.4 > > > > Phones: > > PSTN phone connected to TDM400 > > X-Ten Lite > > Polycom 430 > > > > Scenario > > Polycom 430 = User1 > > > > User2 calls User1(Polycom 430) asks to be transfered to User3 > > > > User1 does an attended transfer using the trnsfr button on the polycom > > User2 is placed in music-on-hold > > User3s phone rings. > > (So far so good Right?) > > > > User3 picks up the phone to answer User2 only to find that he is talking > to User1 > > User2 is stuck in music-on-hold. FOREVER! > > > > The other two phones work exactly as they should using the # key > > Using the # key on the Polycom only allow the dialing of 1 number before > Alice announces > > That there is no such extension. > > > > HELP!!!! > > > > Thanks in advance > > Jim > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >-- Bruce Reeves Nortex Networks -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070503/04e30c8c/attachment.htm
On Thu, 3 May 2007, Jim Suber wrote:> PBX: > > Asterisk 1.4 > > Phones: > > PSTN phone connected to TDM400 > > X-Ten Lite > > Polycom 430 > > Scenario > > Polycom 430 = User1 > > User2 calls User1(Polycom 430) asks to be transfered to User3 > > User1 does an attended transfer using the trnsfr button on the polycom > > User2 is placed in music-on-hold > > User3s phone rings. > > (So far so good Right?)Yes ...> User3 picks up the phone to answer User2 only to find that he is talking to > User1This is as expected. It's an ATTENDED transfer - User 2 (external?) calls in. U1 answers. User 1 has placed User 2 on hold User 1 calls U3 User 1 speaks to U3, asks U3 if they want to accept the call from U2. and if yes, then U1 has to do whatever is neccessary to transfer U2 to U1. If no, then U1 has to retrieve U2 and say "sorry they are not at their desk" (or whatever) Maybe you're confusing it wuth UNattended transfer? I've no knowlege of the Polycoms, but on the Grandstreams, for unattended xfer, you hit the transfer button, dial the extension, then hang up - U2 gets ringing and U1's phone rings. (Attended transfer is slightly more complicated) Gordon
Whoa. Calm down. Jim Suber wrote:> PBX: > > Asterisk 1.4 > > > > Phones: > > PSTN phone connected to TDM400 > > X-Ten Lite > > Polycom 430 > > > > Scenario > > Polycom 430 = User1 > > > > User2 calls User1(Polycom 430) asks to be transfered to User3 > > > > User1 does an attended transfer using the trnsfr button on the polycom > > User2 is placed in music-on-hold > > User3s phone rings. > > (So far so good Right?) > > > > User3 picks up the phone to answer User2 only to find that he is talking > to User1 > > User2 is stuck in music-on-hold. FOREVER!That's because you didn't finish transferring User2. EVER! I can tell that you haven't bothered to read the Polycom user's guide, which is a bit annoying, but I will do you this one favour. Attended transfers on the Polycom phones work like this: 1. User A calls you. 2. You answer the phone. 3. You press 'Transfer' -- at this point User A hears music -- and dial User B, then press 'Send' 4. You will hear User B's line ring. YOU AREN'T DONE YET. 5. Now press 'Transfer' again. NOW you're done. Hang up. Note -- you are not done with a transfer procedure until your phone is in the idle state again. That is, once you've transferred a call, the call will disappear from the phone's display. If you still see User A's call on your phone's display, something is wrong. Now that I have helped you, go read the Polycom documentation. The list likes to help people who have tried to help themselves first. -Stephen-
Jim Suber wrote:> > PBX: > > Asterisk 1.4 > > > > Phones: > > PSTN phone connected to TDM400 > > X-Ten Lite > > Polycom 430 > > > > Scenario > > Polycom 430 = User1 > > > > User2 calls User1(Polycom 430) asks to be transfered to User3 > > > > User1 does an attended transfer using the trnsfr button on the polycom >I'm not sure about the 430, but on the 501, you'd do a transfer, talk to user3, if user3 wants the call, you'd press transfer again to complete the call. If not, you'd press the resume to get the call back. Doug -- Ben Franklin quote: "Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."
Isn't that the function of an attended transfer? User3 hears User1 to see if they want to take the call or not. User1 should then hit the transfer key again to finalize the call. From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jim Suber Sent: Thursday, May 03, 2007 12:54 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Asterisk-Polycom HELLLLPPP!!!! PBX: Asterisk 1.4 Phones: PSTN phone connected to TDM400 X-Ten Lite Polycom 430 Scenario Polycom 430 = User1 User2 calls User1(Polycom 430) asks to be transfered to User3 User1 does an attended transfer using the trnsfr button on the polycom User2 is placed in music-on-hold User3s phone rings. (So far so good Right?) User3 picks up the phone to answer User2 only to find that he is talking to User1 User2 is stuck in music-on-hold. FOREVER! The other two phones work exactly as they should using the # key Using the # key on the Polycom only allow the dialing of 1 number before Alice announces That there is no such extension. HELP!!!! Thanks in advance Jim -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070503/7192c768/attachment.htm
Do not use the transfer key on the Polycom. Use /etc/asterisk/features.conf and setup blind and attended transfers for asterisk. It just works better in my opinion. -bk ----- Original Message ----- From: "Jim Suber" <jimsuber@bellsouth.net> To: asterisk-users@lists.digium.com Sent: Thursday, May 3, 2007 9:53:58 AM (GMT-0800) America/Tijuana Subject: [asterisk-users] Asterisk-Polycom HELLLLPPP!!!! _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Eric "ManxPower" Wieling
2007-May-03 16:19 UTC
[asterisk-users] Asterisk-Polycom HELLLLPPP!!!!
Brandon Kruse wrote:> Do not use the transfer key on the Polycom. > > Use /etc/asterisk/features.conf and setup blind and attended transfers for asterisk. > > > It just works better in my opinion.In my opinion DTMF transfers are an ugly hack for phones that are too cheap to have a transfer button.