OK, last showstopper that I just can't puzzle my way through - parking calls with the snom phones. I get the two phones connected, I hit transfer on one, the other phone goes to MOH and the first phone gives me DT, so I dial 700 and hit the OK button. Call transferred, the SNOM hangs up before I have a chance to hear which extension it parked to. Is there a way to make the SNOM phones stay off hook until you explicitly hang up during a transfer? (my only complaint about these phones - occasionally they're just too darn smart for their own good.) I can live without actual snom-style orbits at this time (handy though they might be), since the current system involves parking the call on an external line and walking over to another office to say that they have a call. I imagine that down the road it'll usually just be an attended transfer, but we do park calls around phones a fair bit as we brainstorm issues. (Actually, I can't get attended transfers working, either. All transfers are blind. Related?)
On Tuesday 12 July 2005 23:29, Patrick Friedel wrote:> OK, last showstopper that I just can't puzzle my way through - parking > calls with the snom phones. I get the two phones connected, I hit > transfer on one, the other phone goes to MOH and the first phone gives > me DT, so I dial 700 and hit the OK button. Call transferred, the SNOM > hangs up before I have a chance to hear which extension it parked to. > Is there a way to make the SNOM phones stay off hook until you > explicitly hang up during a transfer? (my only complaint about these > phones - occasionally they're just too darn smart for their own good.) > > I can live without actual snom-style orbits at this time (handy though > they might be), since the current system involves parking the call on an > external line and walking over to another office to say that they have a > call. I imagine that down the road it'll usually just be an attended > transfer, but we do park calls around phones a fair bit as we brainstorm > issues. > > (Actually, I can't get attended transfers working, either. All > transfers are blind. Related?)Press hold (R on the old phones) or the line key (the buttons on the right) of the line which you are currently using. The first call is on hold. Now call the transfer target. Talk to him. Now press the transfer button or Xfer soft button (below the screen). Depending on the configuration of your phone the two call will be joined immediately ('Call join on Xfer' on the advanced), or you have to select the target for transfer manually and press OK one more time (<- good protection against joining your girlfriend with your wife ;) ). This is how attended transfer works the "snom way". Regards Nils -- snom technology AG Gradestr. 46 D-12347 Berlin Nils Ohlmeier mailto:nils.ohlmeier@snom.de http://www.snom.com
On 7/12/05, Patrick Friedel <pfriedel@copweb.com> wrote:> OK, last showstopper that I just can't puzzle my way through - parking > calls with the snom phones. I get the two phones connected, I hit > transfer on one, the other phone goes to MOH and the first phone gives > me DT, so I dial 700 and hit the OK button. Call transferred, the SNOM > hangs up before I have a chance to hear which extension it parked to. > Is there a way to make the SNOM phones stay off hook until you > explicitly hang up during a transfer? (my only complaint about these > phones - occasionally they're just too darn smart for their own good.)The 'Transfer' button on snom phones is for blind transfer. What you describe above is the blind transfer of the caller to extension 700.> I can live without actual snom-style orbits at this time (handy though > they might be), since the current system involves parking the call on an > external line and walking over to another office to say that they have a > call. I imagine that down the road it'll usually just be an attended > transfer, but we do park calls around phones a fair bit as we brainstorm > issues.I assume from the lack of any other detail that "700" is how you park your calls?> (Actually, I can't get attended transfers working, either. All > transfers are blind. Related?)For attended transfer on the snom, use the 'hold' button instead of the 'transfer' button. IIRC the default behaviour is to transfer on hangup as you describe. We do not use call parking at-all here - it only confused the "normal" users. Regards, Steve
To do attended transfers with Snom 360, you need to put the current call on hold, dial the dest extension, tell him/her something, and press the Transfer button. I don't think it'll work with asterisk call parking, though... Julian J. M. On 7/12/05, Patrick Friedel <pfriedel@copweb.com> wrote:> OK, last showstopper that I just can't puzzle my way through - parking > calls with the snom phones. I get the two phones connected, I hit > transfer on one, the other phone goes to MOH and the first phone gives > me DT, so I dial 700 and hit the OK button. Call transferred, the SNOM > hangs up before I have a chance to hear which extension it parked to. > Is there a way to make the SNOM phones stay off hook until you > explicitly hang up during a transfer? (my only complaint about these > phones - occasionally they're just too darn smart for their own good.) > > I can live without actual snom-style orbits at this time (handy though > they might be), since the current system involves parking the call on an > external line and walking over to another office to say that they have a > call. I imagine that down the road it'll usually just be an attended > transfer, but we do park calls around phones a fair bit as we brainstorm > issues. > > (Actually, I can't get attended transfers working, either. All > transfers are blind. Related?)