Here's the problem. When I call 555 to login, it asks for the agent ID
which I enter as 501, it asks for the password which I enter as 1234, then
it asks for the extension I dial 501 It then says that extension is not
valid. What am I missing? Of course 501 is valid I can make and take calls
from it now.
;\etc\asterisks\extensions.conf
[default]
; ACD Login/Logout.
exten => 555,1,Answer
exten => 555,2,AgentCallbackLogin(|@operator-acd)
exten => 555,3,Hangup
[operator-acd]
exten => 800,1,SetGroup(${EXTEN})
exten => 800,2,CheckGroup(1)
exten => 800,3,Dial(Skinny/${EXTEN}|15)
exten => 800,4,Busy
;\etc\asterisks\agents.conf
[agents]
autologoff=15
ackcall=no
wrapuptime=15000
; Operator Group
group=1
agent=> 500,1234,Joan M
agent=> 501,4321,Tim C
;\etc\asterisks\queues.conf
[operator-acd]
music=default
announce-holdtime=yes
announce-frequency=90
strategy=leastrecent
timeout=15
retry=5
maxlen=0
member=Agent/@1
member=Agent/501
_____
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Robert Jackson
Sent: Thursday, September 30, 2004 9:12 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Queue Setup almost got it
Check my reply to your last post.
Use SetGroup and Checkgroup before sending the call to your agents.
Robert Jackson
-----Original Message-----
From: Henry Devito [mailto:hdevito@qwest.net]
Sent: Thursday, September 30, 2004 10:09 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup almost got it
Ok I think I have the queue working ok, I have a question though. I am
using Cisco 7960's with SIP for the agents, If they are on a call and
another call comes in the call starts ringing on the agents line 2. Is
there a way to stop that other than taking line 2 off his phone?
_____
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Henry Devito
Sent: Thursday, September 30, 2004 8:55 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup
Thanks, but I still don't see where to use the AgentCallbackLogin app.
_____
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Tim McKee
Sent: Thursday, September 30, 2004 8:45 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup
extensions.conf:
;
; Standard Tech Support Calls
exten => 1590,1,Answer
exten => 1590,2,Wait(1)
exten => 1590,3,SetVar(QUEUE_PRIO=0)
exten => 1590,4,Queue(nocc|t||)
exten => 1590,5,Playback(sdnglobal/no1avail-leavevm)
exten => 1590,6,Voicemail(s1500)
exten => 1590,7,Wait(1)
exten => 1590,8,Hangup
; Network Down Emergency Queue
exten => 1501,1,Answer
exten => 1501,2,Wait(1)
exten => 1501,3,SetVar(QUEUE_PRIO=50)
exten => 1501,4,Queue(nocc|t||)
exten => 1501,5,Playback(sdnglobal/no1avail-leavevm)
exten => 1501,6,Voicemail(s1500)
exten => 1501,7,Wait(1)
exten => 1501,8,Hangup
;
; Log into queue
;
exten => 1506,1,AddQueueMember(nocc)
exten => 1506,2,Wait,1
exten => 1506,3,Playback(agent-loginok)
exten => 1506,4,Hangup
;
; Log out of queue
;
exten => 1507,1,RemoveQueueMember(nocc)
exten => 1507,2,Wait,1
exten => 1507,3,Playback(agent-loggedoff)
exten => 1507,4,Hangup
;
queues.conf:
[nocc]
music = default
announce = sdnglobal/queue-anc-nocc
announce-holdtime = no
announce-frequency = 30
strategy = ringall
context = queue-nocc-menu
timeout = 25
retry = 20
maxlen = 0
member => SIP/SDNCLT-NOCC-LL
member => SIP/SDNCLT-NOCC-LR
Tim McKee
_____
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Henry Devito
Sent: Thursday, September 30, 2004 9:35 PM
To: asterisk-users@lists.digium.com
Subject: [Asterisk-Users] Queue Setup
Hi, I am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse me.
One of the problems I'm having is how do I configure my extensions.conf to
dial the agentcallbacklogin
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